With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor. We highlight 7 specific attributes of great advisors including integrity, empathy, selfless independence, and big picture thinking. The best trusted advisors are those who have experienced adversity in their own lives.
提供方


课程信息
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 2 门课程(共 4 门)
初级
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
完成时间大约为7 小时
英语(English)
对员工进行热门技能培训能否为您的公司带来益处?
体验 Coursera 企业版您将获得的技能
- 4. Understand the importance of selfless independence
- 3. Learn why not all experts are capable of becoming trusted advisors
- 2. Understand how a professional relationship is enhanced by a personal client relationship
- 1. Understand how to be a deep generalist
- 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 2 门课程(共 4 门)
初级
At least three to five years of work experience and graduate degrees in business and psychology is recommended.
完成时间大约为7 小时
英语(English)
对员工进行热门技能培训能否为您的公司带来益处?
体验 Coursera 企业版授课大纲 - 您将从这门课程中学到什么
完成时间为 3 小时
How to Become a Trusted Advisor
完成时间为 3 小时
20 个视频 (总计 63 分钟), 4 个阅读材料, 2 个测验
完成时间为 4 小时
How Companies Gain Competitive Advantage Through Customer Loyalty
完成时间为 4 小时
18 个视频 (总计 69 分钟), 1 个阅读材料, 3 个测验
关于 Customer Centricity with Professor Jagdish Sheth 专项课程

常见问题
When will I have access to the lectures and assignments?
What will I get if I subscribe to this Specialization?
Is financial aid available?
还有其他问题吗?请访问 学生帮助中心。