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学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

1,277 个评分


There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....

126 - Customer Service Fundamentals 的 150 个评论(共 391 个)


Aug 14, 2020

Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.

创建者 Glory E

May 26, 2022

This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.

创建者 Rahul V

May 12, 2021

Very useful learning that can be applied in day to day work. The teaching methodology is awesome.

创建者 Andrea P

Oct 6, 2019

great course and great/clear videos, explanations and excercise to develop these essential skills

创建者 Mariyam F S

Aug 1, 2019

An excellent experience and in-depth learning about customer relationship and engagement process.

创建者 Chisom U

Apr 27, 2022

This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up

创建者 Onukaogu K O

Mar 11, 2022

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

创建者 Lal P C

Jul 18, 2019

Really very nice course . Which give details description of Customer Service and it's aspects.

创建者 Fabíola O

Jul 27, 2020

curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.

创建者 Julian K

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

创建者 Febriana K

Sep 12, 2022

This course is amazing, it helps you learned a lot about customer service field. Thank you.

创建者 milenaguila 6

Jan 6, 2022

Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.

创建者 Amron D B

Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

创建者 Yuddely D L A L D

Apr 9, 2022

thnks for the opportunity to learn through this course about customer service fundamentals.

创建者 Santana I B

Aug 19, 2021

I enjoyed taking this course. The information shared was fact based and easy to understand.

创建者 Tonia J

Feb 21, 2021

I like the pop up quiz during the video's. The instructor is easy to listen to and follow.

创建者 Hugo E G L

Dec 25, 2019

Great one! It has all the foundational skills that a customer service representative needs.

创建者 Mariya H

Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

创建者 Isah B A

Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

创建者 Udeh C

May 6, 2022

An amazing course, well detailed and explained.

Big shout out to the awesome instructors!

创建者 Rhythm M

Apr 13, 2020

A professional course focusing on everything required to become a skilled customer agent.

创建者 Alison C

Jan 28, 2022

Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente


Jan 18, 2021

Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.

创建者 Nnopu C

Nov 16, 2022

it is such a great and awesome course full of wonderful teaching. I loved it so much

创建者 Kristin D

Sep 28, 2020

Great information and very helpful that I can use with my team of call center agents