创建者 WILLIAM R L•
Aug 14, 2020
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
创建者 Glory E•
May 26, 2022
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
创建者 Rahul V•
May 12, 2021
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
创建者 Andrea P•
Oct 6, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
创建者 Mariyam F S•
Aug 1, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
创建者 Chisom U•
Apr 27, 2022
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
创建者 Onukaogu K O•
Mar 11, 2022
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
创建者 Lal P C•
Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
创建者 Fabíola O•
Jul 27, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
创建者 Julian K•
May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
创建者 Febriana K•
Sep 12, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.
创建者 milenaguila 6•
Jan 6, 2022
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
创建者 Amron D B•
Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
创建者 Yuddely D L A L D•
Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
创建者 Santana I B•
Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
创建者 Tonia J•
Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
创建者 Hugo E G L•
Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
创建者 Mariya H•
Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
创建者 Isah B A•
Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
创建者 Udeh C•
May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
创建者 Rhythm M•
Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
创建者 Alison C•
Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
创建者 ALEJANDRO D L G M•
Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
创建者 Nnopu C•
Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
创建者 Kristin D•
Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents