课程概述
126 - Customer Service Fundamentals 的 150 个评论（共 391 个）
创建者 WILLIAM R L
•Aug 14, 2020
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
创建者 Glory E
•May 26, 2022
This was a very detailed and awesome learning experience of Customer Service Fundamentals for me.
创建者 Rahul V
•May 12, 2021
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
创建者 Andrea P
•Oct 6, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
创建者 Mariyam F S
•Aug 1, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
创建者 Chisom U
•Apr 27, 2022
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
创建者 Onukaogu K O
•Mar 11, 2022
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
创建者 Lal P C
•Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
创建者 Fabíola O
•Jul 27, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
创建者 Julian K
•May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
创建者 Febriana K
•Sep 12, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.
创建者 milenaguila 6
•Jan 6, 2022
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
创建者 Amron D B
•Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
创建者 Yuddely D L A L D
•Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
创建者 Santana I B
•Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
创建者 Tonia J
•Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
创建者 Hugo E G L
•Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
创建者 Mariya H
•Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
创建者 Isah B A
•Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
创建者 Udeh C
•May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
创建者 Rhythm M
•Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
创建者 Alison C
•Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
创建者 ALEJANDRO D L G M
•Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
创建者 Nnopu C
•Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
创建者 Kristin D
•Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents
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