本课程是 Professional IQ: Preventing and Solving Problems at Work 专项课程专项课程的一部分

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C. K. Gunsalus

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Professional IQ: Preventing and Solving Problems at Work 专项课程伊利诺伊大学香槟分校

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You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:

- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
- add value at work by keeping situations easy instead of difficult
- manage your own approach
- be prepared when things go wrong

The prerequisite for this course is Course One of the Specialization "Professional IQ:  Preventing and Solving Problems at Work".

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第 2 门课程（共 4 门）

Professional IQ: Preventing and Solving Problems at Work 专项课程

初级

完成时间大约为23 小时

英语（English）

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根据您的日程表重置截止日期。

可分享的证书

完成后获得证书

100% 在线

立即开始，按照自己的计划学习。

第 2 门课程（共 4 门）

Professional IQ: Preventing and Solving Problems at Work 专项课程

初级

完成时间大约为23 小时

英语（English）

授课教师

授课教师评分

5/5 （5 个评分）

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

16,271 个学生

4 门课程

提供方

伊利诺伊大学香槟分校

授课大纲 - 您将从这门课程中学到什么

周

周 1

完成时间为 2 小时

Course Orientation

完成时间为 2 小时

1 个视频（总计 4 分钟）, 5 个阅读材料, 1 个测验

完成时间为 5 小时

Week 1: Being Valued at Work

完成时间为 5 小时

19 个视频（总计 88 分钟）, 2 个阅读材料, 6 个测验

19 个视频

1.0.1: 2MC: Brand Manager2分钟

1.1.1 Being Valued at Work2分钟

1.2.1: 2MC: Kidney Donation3分钟

1.3.1 First: Listen2分钟

1.3.2 2MC: Meredith's Mother-in-Law2分钟

1.3.3 How Are You Listening?6分钟

1.3.4 Listen to Learn7分钟

1.3.5 What Happened Next? Meredith’s Mother-in-Law3分钟

1.4.1 Second: Ask Questions2分钟

1.4.2 2MC: Signing Strangers' Names is the Process2分钟

1.4.3 Formulating Questions8分钟

1.4.4 Reciprocity: Questions Shape Answers7分钟

1.4.5 How and What You Ask Affects the Outcome5分钟

1.5.1: Achieving and Sustaining Rapport1分钟

1.5.2: 2MC: Personal Services1分钟

1.5.3: Establishing Rapport7分钟

1.5.4: Paraphrasing9分钟

1.5.5: What Happened Next? Personal Services6分钟

1.6.1: What Happened Next? Kidney Donation6分钟

2 个阅读材料

Week 1 Overview10分钟

Week 1 Readings and References10分钟

5 个练习

Lesson 1-3 Practice Quiz30分钟

Lesson 1-4 Practice Quiz30分钟

Lesson 1-5 Practice Quiz30分钟

Lesson 1-6 Practice Quiz30分钟

Week 1 Quiz30分钟

周

周 2

完成时间为 6 小时

Week 2: Likability Matters

完成时间为 6 小时

18 个视频（总计 83 分钟）, 4 个阅读材料, 6 个测验

18 个视频

2.1.1 Overview: Likeability Matters1分钟

2.2.1: 2MC: Whose Money Is It?2分钟

2.3.1: Approach Matters2分钟

2.3.2: 2MC: That Parking Space2分钟

2.3.3: Creating Energy7分钟

2.3.4: De-energizers: The Costs7分钟

2.3.5: Your Energy and Approach8分钟

2.4.1: Aligning with Others53

2.4.2: 2MC: Recommend a Friend1分钟

2.4.3: The And Stance: How and Why7分钟

2.4.4: But … Objections to The And Stance7分钟

2.4.5: Experts on The And Stance6分钟

2.5.1: High-Road Go-To Solutions1分钟

2.5.2: 2MC: Charging for Work Before Authorization1分钟

2.5.3: Find Common Ground9分钟

2.5.4: Get It In Writing5分钟

2.5.5: What Happened Next? Charging for Work Before Authorization2分钟

2.6.1: What Happened Next? Whose Money Is It?7分钟

4 个阅读材料

Week 2 Overview10分钟

Week 2 Resources and References10分钟

Summary of What Creates Energy in Organizations?10分钟

Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10分钟

5 个练习

Lesson 2-3 Practice Quiz30分钟

Lesson 2-4 Practice Quiz30分钟

Lesson 2-5 Practice Quiz30分钟

Lesson 2-6 Practice Quiz30分钟

Week 2 Quiz30分钟

周

周 3

完成时间为 5 小时

Week 3: Cognitive Biases and Errors at Work

完成时间为 5 小时

19 个视频（总计 73 分钟）, 3 个阅读材料, 6 个测验

19 个视频

3.1.1: We're Not as Rational as We Think We Are1分钟

3.2.1: 2MC: Commission Sales2分钟

3.3.1: It's Not All About You1分钟

3.3.2: 2MC: Face Embarrassment1分钟

3.3.3: Overconfidence and Egocentrism8分钟

3.3.4: Confirmation Bias and Motivated Blindness6分钟

3.3.5 What Happened Next? Face Embarrassment7分钟

3.4.1: There are More Cognitive Biases?59

3.4.2: 2MC: Chen Becomes Uncomfortable at Work1分钟

3.4.3: Stop Digging: Pursuit of Sunk Costs5分钟

3.4.4: Sinister Attribution Bias6分钟

3.4.5: Chen's Situation, First Pass3分钟

3.5.1: Prevention and Recovery: Framing and Reframing1分钟

3.5.2: 2MC: Chen Uncomfortable at Work, Continued58

3.5.3: Framing7分钟

3.5.4: Framing in Chen’s Situation4分钟

3.5.5: Using Reframing as a Tool for Chen6分钟

3.5.6: What Happened Next? Chen Uncomfortable at Work2分钟

3.6.1: What Happened Next? Commission Sales4分钟

3 个阅读材料

Week 3 Overview10分钟

Week 3 Resources and References10分钟

Summary of Measurement of Social-Evaluative Anxiety10分钟

5 个练习

Lesson 3-3 Practice Quiz30分钟

Lesson 3-4 Practice Quiz30分钟

Lesson 3-5 Practice Quiz30分钟

Lesson 3-6 Practice Quiz30分钟

Week 3 Quiz30分钟

周

周 4

完成时间为 5 小时

Week 4: When Things Go Wrong

完成时间为 5 小时

19 个视频（总计 78 分钟）, 2 个阅读材料, 5 个测验

19 个视频

4.1.1: When Things Go Wrong1分钟

4.2.1: 2MC: Speak Up or Keep Quiet1分钟

4.3.1: Identifying Problems1分钟

4.3.2: 2MC: Leaving Off a Data Point1分钟

4.3.3: Mindset6分钟

4.3.4: Are You Sure You Have a Problem?7分钟

4.3.5: What Happened Next? Leaving Off a Data Point5分钟

4.4.1: When You Are in the Wrong: Professional Apologies1分钟

4.4.2: 2MC: You Messed Up1分钟

4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5分钟

4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5分钟

4.4.5: What Happened Next? You Messed Up2分钟

4.5.1: Having Disputes Professionally1分钟

4.5.2: 2MC: Just Don't Hire Anyone Over 40...1分钟

4.5.3: Having Disputes Professionally: Rules One and Two6分钟

4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7分钟

4.5.5: Review - and What Happened Next? Hire No One Over 407分钟

4.6.1: What Happened Next? Speak Up or Keep Quiet4分钟

4.7.1: Bringing it All Together7分钟

2 个阅读材料

Week 4 Overview10分钟

Week 4 Resources and References10分钟

4 个练习

Lesson 4-3 Practice Quiz30分钟

Lesson 4-4 Practice Quiz30分钟

Lesson 4-5 Practice Quiz30分钟

Week 4 Quiz30分钟

审阅

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10 条评论

5 stars
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4 stars
6.66%

来自SHAPING YOUR PROFESSIONAL BRAND的热门评论

由 AB 提供Mar 7, 2017

It's one of the best courses on this topic! Very well structured and interesting with concrete steps and recommendations.

由 DD 提供Oct 2, 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

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关于 Professional IQ: Preventing and Solving Problems at Work 专项课程

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.

This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.

Professional IQ: Preventing and Solving Problems at Work

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Shaping Your Professional Brand

课程信息