Chevron Left
Back to Sales and CRM Overview

Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
960 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

Filter by:

76 - 100 of 224 Reviews for Sales and CRM Overview

By Melissa A

•

Nov 11, 2023

Great presentations by the instructors, fun interface too!

By Santeri R

•

Feb 27, 2024

Great course! I knew a lot already but learned a lot too!

By Rehan A Q

•

Jun 17, 2022

Amazing course to get a base knowledge of CRM and Sales.

By Korri A

•

Jun 6, 2022

Great introduction, and not difficult to follow along.

By Veronica C

•

Dec 18, 2021

very well done and I cant wait to do the other ones!!

By Adel M S

•

Aug 21, 2023

very good course thanks pathstream and anthony jones

By Uduakabasi E

•

Aug 10, 2022

i enjoyed the lesson and ready to start course 2

By chinthaka w

•

Sep 1, 2023

good to get basic knowledge of Sales force CRM

By Daniel K

•

Sep 5, 2022

I can't wait to learn more about Sales Force!

By Maria S K

•

Jul 29, 2023

Great course! So much information.

Thank you!

By Brittney S

•

Nov 1, 2022

Great material. Love the hands on learning..

By OLUFUNMILAYO C A

•

Nov 1, 2022

Well explainatory for better understanding

By Anand B

•

Jul 1, 2021

Very well build to the point with hands on.

By Beekan E

•

Mar 21, 2023

Excellent Course by Excellent Instructors!

By ADITYA

•

Jul 27, 2022

Anthany Jones sir give amazing motivation.

By Christian C

•

Feb 11, 2024

Good general overview of Sales using CRMs

By Angel

•

Oct 25, 2023

I'm very grateful for this introduction.

By Ikwo M N

•

May 2, 2023

This was informative and well delivered

By vasu g

•

Jan 26, 2022

it is a wounderful course from coursera

By Parya P

•

Jan 23, 2022

great course with excellant instruction

By Aniket J

•

Jul 11, 2021

i Love this course. Best for beginners

By Daniel G

•

Jun 5, 2023

Very quick and easily understandable.

By Srinivasa R R

•

Apr 5, 2023

Good content and learning experience.

By Tamuno-Omubo V M

•

Mar 28, 2023

This was a proper foundational class

By Adolfo G E

•

Jan 7, 2024

Learning many useful skills so far.