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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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201 - 225 of 10,000 Reviews for Technical Support Fundamentals

By Jude J

Sep 27, 2023

I want to express my gratitude for the recent review of Technical Support Fundamentals. This review has reminded me of some important things in IT support. First off, when you're trying to fix a problem, the first step is to ask the person with the problem a bunch of questions. This helps us really understand what's going on. Another important thing is isolating the problem, which means figuring out what's causing it by narrowing down the possibilities. The most important goal in fixing tech issues is finding the real reason behind them, instead of just guessing. Customer service is also a big deal in tech support. It's not just about fixing stuff; it's about being kind, listening to people, and making them feel heard and respected. When we ask someone to do something they've already tried, we need to explain it nicely to get their cooperation. Keeping good records is crucial in IT. We use ticket systems to keep track of problems and their solutions. These records should be super clear and have timestamps so we can follow what happened. Sometimes, it's worth spending more time looking into a problem to find out what's really causing it. This helps us fix it properly. When we have different ways to find the issue, starting with the quickest one usually makes sense. Lastly, when we write down what happened in a ticket, we should include what the person told us, the steps we took, and how we fixed it. This helps us solve similar issues in the future. All of this knowledge will make me better at helping people with tech problems, and I appreciate the chance to learn these important things. Thank you for the opportunity!

By ismail o

Jun 15, 2023

J'ai récemment suivi le cours "Technical Support Fundamentals" sur Coursera et je l'ai trouvé extrêmement utile. Le cours offre une introduction complète aux principes fondamentaux du support technique, ce qui en fait un excellent point de départ pour ceux qui souhaitent acquérir des compétences dans ce domaine.

Les instructeurs du cours étaient très compétents et ont présenté le matériel de manière claire et concise. Ils ont abordé des sujets tels que la résolution des problèmes, la communication avec les clients, les outils de support technique et les meilleures pratiques en matière de gestion des incidents. J'ai particulièrement apprécié les études de cas et les exercices pratiques qui ont permis de mettre en pratique les concepts appris.

Une chose que j'ai vraiment appréciée dans ce cours, c'est qu'il était axé sur les compétences pratiques. Au lieu de se concentrer uniquement sur la théorie, le cours encourageait les apprenants à développer des compétences pratiques en résolvant des problèmes réels. Cela m'a permis d'acquérir une expérience précieuse dans le domaine du support technique.

Enfin, la plateforme Coursera était facile à naviguer et offrait une expérience d'apprentissage agréable. J'ai pu suivre le cours à mon propre rythme et accéder aux ressources supplémentaires mises à disposition par les instructeurs.

Dans l'ensemble, je recommande vivement le cours "Technical Support Fundamentals" sur Coursera à toute personne intéressée par le support technique. C'est une excellente occasion d'acquérir des compétences pratiques et de se préparer à une carrière réussie dans ce domaine.

By Ahmed H

Oct 11, 2022

I really enjoyed the online course. I thought it was well planned and layed out, easy for me to follow. The work load(h.w. & test)was just enough, so i could finish everything with enough time, learn about the topics and not feel over loaded and rushed.

Overall I really like this class because all lectures, assignments, and tests are straight forward. A couple things I dislike about the class are that there should be more opportunities for extra credit and it would be awesome if the final was an objective essay about what we have learned in this class or what we like about the class. I believe that I have more knowledge about ocean, weather, and marine lives and hopefully, I can use them in real life.

The course was everything you said it would be, fun but a lot of work. And it was! I enjoyed the web-labs because they were a lot of fun and easy to understand. And the answers were usually somewhere in the text. I also liked the assignments that required us to get online. Sometimes articles aside from the reading book gave me a better idea and understanding of the subject for that week. What I disliked was the short essay question because I found it difficult to explain certain concepts without introducing in some way, Ideas from the course notes or book (keeping in mind plagiarism). I never expected to learn so much from an online class; I now see the ocean life in a whole new way. I know I could have done better, but in the end I learned that an online class could be as much work or more than a regular class. However, I still enjoyed it very much.

By joanofarizona

Aug 11, 2020

Thanks much for offering this. I've been helping people learn how simple the end user platforms should be ever since the first public version of windows- especially challenging the very first search engines and businesses that needed to get with the program and get required documentation onto their websites to be available to customers. This began with places that outsourced their websites (because they were too hard for the average user to develop themselves) so I would explain how to put an attachment on email (which still happens to this day in my age group by the way). Google has always been difficult for me to learn all the features and my learning curve went all askew because I couldn't keep up. This course nailed it down for me and the timing (given COVID) couldn't be better. It's not my job, but the teachers are asking tons of questions that I couldn't effectively help with (because of my learning curve). So thanks for your timely emergency offering of it. Not only will I be able to use Google and other platforms, but I'll be able to continue to help my friends- and now hopefully I can be a quicker study to Google classroom and be able to give relevant and useful feedback. I don't charge for my services to my friends and neighbors of course- I just want them to be able to do their thing without the stress. So I should add...Thank you for providing this course at no cost. Not sure who to credit with that but between you and AWC you worked it out for a rural area to bone up on IT and set a good example for everyone to follow.

By UMAR I

Feb 10, 2023

The course covers a range of essential topics, including computer hardware, operating systems, networking, security, and more.

One of the most interesting things about the course is its focus on real-world scenarios and hands-on activities. This approach helps learners understand the material more deeply and prepares them for the challenges they will face on the job.

The course also includes modules on communication skills, which is a critical aspect of technical support. Learners will learn how to effectively communicate with customers, understand their needs, and provide solutions to their problems.

Throughout the course, learners will be challenged to put their knowledge into practice through interactive exercises and quizzes. This approach helps reinforce their understanding of the material and provides immediate feedback on their progress.

For those looking to start a career in technical support, the Technical Support Fundamentals course provides a solid foundation of knowledge and experience. The curriculum is well-structured and covers all the essential topics, and the hands-on approach ensures that learners will be prepared for the challenges they will face in the real world.

In conclusion, the Technical Support Fundamentals course offered by Google is an excellent opportunity for individuals looking to start a career in technical support or enhance their existing skills. The comprehensive curriculum, hands-on approach, and focus on real-world scenarios make this course an excellent investment in one's future.

By Haile A G

Jul 9, 2021

Why not have a certificate?

The course was everything you said it would be, fun but a lot of work. And it was! I enjoyed the web-labs because they were a lot of fun and easy to understand. And the answers were usually somewhere in the text. I also liked the assignments that required us to get online. Sometimes articles aside from the reading book gave me a better idea and understanding of the subject for that week. What I disliked was the short essay question because I found it difficult to explain certain concepts without introducing in some way, Ideas from the course notes or book (keeping in mind plagiarism). I never expected to learn so much from an online class; I now see the ocean life in a whole new way. I know I could have done better, but in the end I learned that an online class could be as much work or more than a regular class. However, I still enjoyed it very much.

 

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class due to the fact you can do the course as an ¡§open book.¡¨ This really makes me search for the answer and in return, I retain more information.  I found it relaxing to be able to turn the work on the assignments and test at my leisure and when I had the time.  I liked the fact you were very clear that more internet research may be necessary for some assignments To be honest, there is nothing that I disliked about the course. I will definitely be taking another online course from you!

By Dileepkumar J

Jan 22, 2024

Subject: Grateful for Technical Support Fundamentals Course Dear Instructor's, I wanted to express my heartfelt gratitude for the incredible learning experience I had during the "Technical Support Fundamentals" course on Coursera. The knowledge and skills I gained have been invaluable in enhancing my understanding of technical support concepts. Moreover, I am immensely thankful for the financial aid that made it possible for me to enroll in this course. Your dedication to providing accessible education has had a significant impact on my personal and professional growth. The content was well-structured, and your teaching style made complex topics easy to comprehend. I am delighted to share that I have successfully completed the course and am eager to apply the skills I've acquired in real-world scenarios. The insights gained have not only broadened my technical support expertise but have also inspired me to pursue further learning in this field. Thank you once again for your commitment to education and for creating such a positive and enriching learning environment. I would like to extend my thanks to the entire Coursera team for making quality education accessible to individuals like me. I have provided a glowing review and a five-star rating to reflect my appreciation on the Coursera platform. I believe that others should have the opportunity to benefit from this exceptional course and instructor. Best regards, Dileepkumar Jakka.

By abdelaty s

Mar 20, 2022

these situations.Let's say someone's yelling at you,whether it's about overcooked steak or broken computer,your reaction to either will probably be similar.Your palms might be sweating,your hands might shake,or your mouth goes dry,tunnel vision might kick in.These are all normal physiological reactionsthat happen in response to a perceived threat.This is part of our biological make updating back to the time when people hunted for their food.When you're being chased by a cougar,you needed your senses to be at high alert in order to keep yourself alive.Even though someone yelling at you isn't the same as the cougar attacking you,it can feel similar in the moment.Your brain is releasing a mix of chemicals andhormones to heighten your senses and keep you alert.Unfortunately, a side effect is that you may have troublefocusing on a specific task. Not ideal.It's in times like these that you might go on autopilot,where your body has a physical reaction and it's hard to focus.It's super important to recognize these moments and puta plan in place to reboot yourself out of the situation.Sometimes I feel this way when I'm teaching a class and someone is ignoring me.They just don't pay attention.I used to call them out on it.The fight response.But this never ended well.Sometimes they had a good reason for being on their phone,and calling them out never made them listen more.Now when I feel myself in that situa

By Abdul T

Oct 19, 2023

Technical Support Fundamentals is a comprehensive and informative course that covers the basics of IT support. The course is well-designed and well-taught, and it provides students with the skills and knowledge they need to be successful in the IT field. The course covers a wide range of topics, including computer hardware, software, networking, and security. The instructors are knowledgeable and helpful, and they are always willing to answer student questions. The course materials are also well-produced and informative, and they include videos, quizzes, and assignments. One of the things that I liked most about the course was the opportunity to learn from experienced IT professionals. The instructors shared their insights and experiences from working in the IT field, and they were always willing to help students with their assignments. I also found it helpful to learn in a community of other students who were also interested in IT support. I was able to collaborate with other students on assignments and share my knowledge and experiences. Overall, I highly recommend Technical Support Fundamentals to anyone who is interested in learning about IT support or pursuing a career in IT. The course is well-designed and informative, and it provides students with the skills and knowledge they need to be successful.

By Alex s

Dec 29, 2022

I recently completed the Technical Support Fundamentals course and overall, I found it to be a valuable and informative experience. The course provided a thorough introduction to the role and responsibilities of a technical support professional, as well as the tools and techniques needed to effectively troubleshoot and resolve technical issues.

One of the things I appreciated most about the course was the focus on communication skills and customer service best practices. I feel better equipped to handle customer inquiries and complaints in a professional and empathetic manner, and I believe that these skills will be essential for success in a technical support role.

The course also did a good job of covering the basics of hardware and software concepts and principles, as well as networking and operating systems. I appreciated the inclusion of security and privacy considerations, as these are important topics for any technical support professional to be aware of.

Overall, I would highly recommend the Technical Support Fundamentals course to anyone interested in pursuing a career in technical support or IT. It provides a solid foundation in the principles and practices of technical support and I believe that it would be beneficial for anyone looking to enter or advance in this field.

By David C

Dec 4, 2022

I studied hard in college, and I was dreading studying certificates. I took this course, and I initially slacked on it, I started doing all this commotion over it. The course is quite easy for people with 0 technical background. I recommend you read the supplemental stuff, use the PC.com dictionary, as it explains some terms a little bit in detail. It was a pretty easy ride which is pretty refreshing for me, compared to the long haul I dealt with in college with my bachelor's in MIS. I don't expect this course to automatically provide you with a job, as there is a little more work to do, to learn which is way beyond what this course entails, but I think it is an excellent start. If you like videogames, technology in general, which is why I chose to major in IT, let that curiosity guide you through the world of IT and don't let previous bad experiences with technology dishearten you. Learning about technology is something you can't avoid anyway, since it is everywhere! Your TV, your laptop, your phone. It's something 24/7. I think Google's approach is pretty nice and it is officially my first course I have completed. Time and stuff happens, but it is never too late to get back on track. Baby steps!

By Anis K

Jun 22, 2020

By the end of this course I can be able to understand what an IT specialist is and how much their role has changed the world of information technology or IT.With this course, I will be able to understand the history of the computer, what the computer is and what the components of computer, computer hardware software operating system as well as the booting installation update, deletion of software.

By the first of this course I will be able to understand History of computing, what the binary system is andComponents of computers, its working of computer installation operating system how the internet works and what the Internet inspector does.The course was very well organized so that I could quickly gain knowledge through the lab,it was aslo possible to learn. By the end of this module, I was able to install, update, and delete software on Windows and Linux operating systems, using the beautiful Qwiklabs environment I got, to make it much easier to understand. The Customer supporters at Qwiklabs environment has been very supportive and answered all my questions, So it was very helpful for me to complete this task, I thanked them on this occasion.

By Haripriya M

Oct 10, 2020

It was a wonderful experience for me with coursera. I havent been this much satisfied before with any of the online courses . Coursera is just amazing !!! And I respect the approach of google to help people with interest to learn this course irrespective of any technical knowledge , family background , or country. As an Indian student, Im very much satisfied with this course. Why because, I'm very interested in troubleshooting devices, and i just helped my circle as a free service , so that i can utilize my knowledge for their welfare and improve my knowledge through practical experience. But I havent get any courses or advices for how to troubleshoot professionally ,and coursera have offered me that, along with the customer handling tricks .And one more thing i wish to add is , I was not bored or never skipped any of the video even a sec, and its a great thing to keep listeners/learners on track!!! Great job !!!!!!!! I'm so happy and thankful to coursera and all the tutors who offered us such a great oppurtunity!!

And google is my dream destination, and I would be grateful if i get placed here. Thanks for this wonderful oppurtunity again!!

By Rony R R

Jan 1, 2023

An informative course that teaches the basic fundamentals of Computers and technology. You get what you put into and take out of it. good for the average person looking to get their foot in the door of the world of IT. this course helped introduce me what roles to expect in Information technology and open my eyes to what I want to pursue. This course does not replace going to school what it does is impower you to know what you want for yourself regarding IT and try something new that may have been intimidating to pursue in the first place. after taking the course and finishing it took me a few months to complete but that's because I have a busy schedule being a caretaker full time for my father who has a stroke. this course allowed me to take my time and go at my own pace and still be able to pick up and learn at any given time. if anything, that I Learned from this course besides what already is advertised is that it's important to finish what you started and with a bit of discipline and determination you can learn to be an IT support professional. It was a fun course that I recommend to anyone who is curious or interested in this course.

By Hibrizi D D

Sep 16, 2023

In this course, the material is presented very well, making it easy to understand even for those with no previous experience in the industry. Additionally, the course instructors are highly skilled at explaining technical concepts in simple, easy-to-understand language. In doing so, participants can quickly master the basic principles necessary for success in a technical role, such as problem solving, effective communication, and a deep understanding of technology. In addition to presenting good material, the course also provides a variety of additional resources, such as case studies and interactive exercises, that allow participants to apply their knowledge in real situations. This helps in developing practical skills that are much needed in the world of technical support. In other words, "Technical Support Fundamentals" is a highly recommended course for anyone who wants to start a career in informatics and wants to have a strong foundation for future success. With solid support from this course, participants will be ready to face the challenges that exist in the world of information technology with confidence and good skills.

By Hashaam Z

Jun 5, 2023

The course on Technical Support Fundamentals deserves a high rating for its comprehensive and insightful content. From start to finish, the course provided a thorough understanding of the fundamental principles and practices of technical support. The instructor's clear explanations and engaging teaching style made complex concepts easy to comprehend, even for beginners. The course material was well-structured and covered a wide range of topics, including troubleshooting techniques, customer communication skills, and best practices in resolving technical issues. Additionally, the inclusion of real-world examples and practical exercises allowed for practical application and reinforced the learning experience. The course also emphasized the importance of professionalism, empathy, and efficient problem-solving, which are essential qualities in the field of technical support. Overall, the Technical Support Fundamentals course exceeded my expectations and provided a solid foundation for anyone aspiring to excel in the field of technical support. I highly recommend it to anyone seeking to enhance their knowledge and skills in this area.

By marcos r

May 8, 2020

I think this first course is a good primer for understand computer technology. I think if I could add anything it would be a glossary and definition table with search a search form for each component - or a master glossary and definition table with a search form for the entire course located in the overview page. While most things were explained well - I think for instance the differences in a ticketing system (and its documentation) and process documentation could be better outlined - i.e. when to use which, are they only internal tools? This is just an example. I also think a spell checker would be useful in all of the forms students fill out during a course. (Maybe there is one that I have not noticed)? Spell checkers are used everywhere, and I don’t think it would effect academic integrity at all. my kids have them in the google classroom. Really, it would be usefull to integrate this class with the Goolge Classroom and the great tools available in that platform - similiar to the Qwiklabs intagration.

Overall I enjoyed the course and learned a lot. I will be moving forward with the sequence of classes.

By MD F V

May 23, 2020

One word for this course it feels awesome...!!! after completing this course.

The most interesting moment in this course to access Quicklabs remotely from our computer by using RDP for Windows and SSH for linux .Installing , updating and removing the software from Linux VM was the most enjoyable part of this course ; as I am a Linux Enthusiastic .

2nd Week of this course which is Hardware was really challenging and i struggled a lot to complete that phase of course , as i have never read about functionalities of internal components of computer but now i have noted each and everything and understand the concepts of every hardware components ; thanks to the last assignment of that week as i was so excited to build a System Virtually from Scratch, it was a once in a lifetime experince and surely do it in a real life if i'll get a chance.

So the best thing about this course is the Online Quiz; solving some brain teaser and real world questions and scenarios is the best technique to check our own knowledge.

Thankyou Google for providing this course i hope you make videos on all the topics of IT.

By Daniel A G C

Mar 22, 2021

Hola

Durante el transcurso del curso, la experiencia ha sido maravillosa, ya que no pensaba que existiera un curso como este en la Universidad. Quizás algo que fue un poco difícil, fue el manejo del tiempo en algunas actividades que requerían algo de investigación y lectura; pero en general fue una gran herramienta de aprendizaje en todo sentido.

La experiencia de tener diferentes maestros que nos enseñan de manera curiosa y simple cada una de las situaciones que nos pueden suceder es también muy interesante, ya que no sabes como se va a trabajar con ellos. Pero se nota la preparación y entusiasmo con el que fue expuesto cada uno de los temas.

Me alegró mucho conocer las diferentes herramientas virtuales que pueden servir para estudiar, eso fue un aporte maravilloso, a parte de saber como era nuestro aprendizaje según varios autores. El manejo de Qwiklabs fue algo muy innovador.

Lo que le recomiendo a los estudiantes o profesionistas que tomen este curso es que es muy interesante e interactiva, a parte de clara y precisa.

Muchas gracias por este curso, de verdad se les agradece :)

By ABDALLA E M A

Sep 16, 2023

The course seems to provide a good foundation for individuals who want to start a career in IT technical support.

Comprehensive content: The course is comprehensive, covering various IT topics including computing hardware, the Internet, software, problem-solving skills, and customer service.

Clear objectives: The course clearly states the objectives you will achieve by the end of the course, which helps guide students and understand what they can expect from the course.

Interactive: The course appears to include practice activities such as assembling a computer from scratch and installing an operating system, enabling students to apply theoretical concepts in practice.

Focus on practical skills: The course emphasizes developing skills such as understanding how the Internet works, how to create applications, problem-solving methodologies, and customer communication skills, making it useful for students who want to enter the field of technical support.

Future Orientation: The course is a good introduction to future courses in the programme.

By Uma S

Jan 25, 2023

"Thank you, Google!" The moment I realize when I completed Coursera, I feel accomplished the sufficient knowledge to be an IT Support Specialist for a company. So far, the learning experiences were incredibly "awesome". Moreover, each and every video has been a stepping stone for this course. Certainly, I am glad to be a part of this learning platform. Eventually, I am thankful for each and every instructor throughout the program has explained the modules explicitly and clearly to the learners.

The interesting part of the program was the questions with multiple choice answers and working with Virtual Machines. This section really made me recollect the concepts and motivated me to think more about the important factors. Though I pursue a degree in computer application, due to the long year gap in tech, I felt a bit struggle in each week's sessions.

But I promise myself to be a good problem solver for any issues I would face not only in my IT career but also in my personal life. Thank you once again for your valuable resources. 😊

By Raed A

Jul 14, 2021

My success in learning has changed drastically. I take great pride in where I am now considering where I started. Learning is different for everyone, and it’s our own job to figure out how to make it work for ourselves. Coursera Learning in a Changing World has brought on a number of positive learning experiences. The knowledge I have gained and theory I have completed through assessments and in class discussions and tasks has broadened my understanding of learning. It is evident through this text that the theoretical perspectives focused on the IT support fundamentals have had a place in the process of my learning journey throughout this course. Whether this learning has been learning a new skill for an assessment or pursuing new milestones , it was very important to me. This method of Coursera easy learning opened my mind and took my attention accurately to get to the point, this experience is encouraging me to continue learning more and more to build my own knowledge within these online learning.

Thank you so much!

Raed Allo

By Anthony D

Sep 29, 2020

For the last few weeks I have learnt a lot about technology even thou I have grown up with tech most of my life but thanks to Coursera I have learnt a lot more about the tech I use everyday and now I have a better understanding and more confidence to help people with tech problems as I am the tech guy in my family.

During this program I have learnt a lot about tech I already know and tech I didn't know for example binary,I find it fascinating how the computer and other devices talk and knowing that it a completely different language and knowing.

Throughout this program I have also had some struggles like trying to remember all the technical terms to the abbreviations and trying to remember what all of them do but I know I will be able to understand it and I do know that I already know a lot about the Tech I use today and how to handle the next issue I may encounter on just having to install software.

I am looking forward to taking the next course in IT support Professional Certificate

Thank you Coursera and classmates

By Elizabeth B

Feb 2, 2020

This course was very informative but at the same time it was constructed in a way for those who have not had any prior IT education to understand and follow. The videos were a perfect medium as far as not being to long and dry, or too short and overloaded with esoteric IT jargon. The instructors clearly knew their material and were able to make a clear and concise delivery in the videos. The course also had a great pace. While there is a deadline set to complete each module, they are set far apart enough for someone to go back and re-watch and review. Finally, the quiz's, tests, and assessments were not overwhelming. They are just difficult enough to make sure that those who are or have taken this course have to put in the effort to pass, but not so much that someone has to significantly alter their study and life balance. This course is great for all who want to get started with a career in IT who have little to no experience in the field and those who do not have the means or scheduling ability to take in class courses.

By Yelognisse D

Jan 9, 2019

Through this course i learn more than i know before , i learnt more things about assembly computer like example i know that you have to discharge about what can do something no good about electrical but i don't know before a that i can have something like bracelet which can help you about discharge . About about operation system too took some skills that i don't have before .About networking too i took some skill about IPV6 and IPV4 and through Binary learnt more things. The most interesting choice you have learned in this course is how workspaces (qwiklabs) are well designed for a workspace or learning space, it's not that I've ever seen but how it works I appreciate especially in the last course Trooblshooting I learned a lot about documentation beforehand, or how to behave with the customer or the person in front of you or the one to whom you want to render a service in the field of IT support. .I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .