Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
在面试中展现此实践经验
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.
None
Marketing
Customer Experience
Market Research
Customer Satisfaction
User Research
在与您的工作区一起在分屏中播放的视频中，您的授课教师将指导您完成每个步骤：
Prepare to Create a Survey in Forms
Create Basic Question Types: Choice, Type, Rating, Date
Create Advanced Question Types: Ranking, Likert, Net Promoter Score
Finalize and Send the Survey
Interpret Survey Responses
您的工作空间就是浏览器中的云桌面，无需下载
在分屏视频中，您的授课教师会为您提供分步指导
由于您的工作空间包含适合笔记本电脑或台式计算机使用的云桌面，因此指导项目不在移动设备上提供。
指导项目授课教师是特定领域的专家，他们在项目的技能、工具或领域方面经验丰富，并且热衷于分享自己的知识以影响全球数百万的学生。
您可以从指导项目中下载并保留您创建的任何文件。为此，您可以在访问云桌面时使用‘文件浏览器’功能。
您可在页面顶部点按此指导项目的经验级别，查看任何知识先决条件。对于指导项目的每个级别，您的授课教师会逐步为您提供指导。
是，您可以在浏览器的云桌面中获得完成指导项目所需的一切。
您可以直接在浏览器中于分屏环境下完成任务，以此从做中学。在屏幕的左侧，您将在工作空间中完成任务。在屏幕的右侧，您将看到有授课教师逐步指导您完成项目。
还有其他问题吗？请访问 学生帮助中心。
