Create a Customer Service Survey in Microsoft Forms

Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
在面试中展现此实践经验
Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
在面试中展现此实践经验
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.
None
Marketing
Customer Experience
Market Research
Customer Satisfaction
User Research
在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:
Prepare to Create a Survey in Forms
Create Basic Question Types: Choice, Type, Rating, Date
Create Advanced Question Types: Ranking, Likert, Net Promoter Score
Finalize and Send the Survey
Interpret Survey Responses
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您可在页面顶部点按此指导项目的经验级别,查看任何知识先决条件。对于指导项目的每个级别,您的授课教师会逐步为您提供指导。
是,您可以在浏览器的云桌面中获得完成指导项目所需的一切。
您可以直接在浏览器中于分屏环境下完成任务,以此从做中学。在屏幕的左侧,您将在工作空间中完成任务。在屏幕的右侧,您将看到有授课教师逐步指导您完成项目。
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