Customer Journey Maps with IoT Touchpoints in Miro

4.6

13 个评分

提供方
在此指导项目中,您将:
2 hours
中级
无需下载
分屏视频
英语(English)
仅限桌面

By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培养的技能

  • Customer Relationship Management (CRM)

  • User Experience Design (UXD)

  • Target Customer Personas

  • Customer Journey Mapping

  • User Interface (UI) Design

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

常见问题