本课程是人力资源管理：如何管理员工专项课程专项课程的一部分

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Larry Bourgerie

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人力资源管理：如何管理员工专项课程明尼苏达大学

课程信息

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Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees.  Performance management is a process that helps managers achieve the goal of getting the best from their employees. 
In this third course in the Human Resources for People Managers specialization,  we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals.  These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.

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第 3 门课程（共 5 门）

人力资源管理：如何管理员工专项课程

完成时间大约为15 小时

英语（English）

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您将获得的技能

Performance Appraisal
Human Resources (HR)
Performance Management
Organizational Culture

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可分享的证书

完成后获得证书

100% 在线

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第 3 门课程（共 5 门）

人力资源管理：如何管理员工专项课程

完成时间大约为15 小时

英语（English）

对员工进行热门技能培训能否为您的公司带来益处？

体验 Coursera 企业版

授课教师

授课教师评分

4.69/5 （435 个评分）

Larry Bourgerie

Senior Lecturer

Carlson School of Management, Department of Work and Organizations

61,885 个学生

2 门课程

提供方

明尼苏达大学

The University of Minnesota is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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内容评分96%（8,289 个评分）

周

周 1

完成时间为 3 小时

GETTING STARTED - DEVELOPING PERFORMANCE MANAGEMENT SYSTEMS

In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.

完成时间为 3 小时

11 个视频（总计 76 分钟）

11 个视频

1.1.1 Developing People (Course Introduction)9分钟

1.1.2 About Larry Bourgerie3分钟

1.1.3 Linking Performance Management to Financial Outcomes (ROI)5分钟

1.1.4 Culture and Performance Management - A Global Perspective3分钟

1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?4分钟

1.2.2 Purposes and Design Elements of Effective Performance Management9分钟

1.2.3 The Impact of Effective Performance Management Both Internally and Externally7分钟

1.3.1 Strategic Performance Management Model7分钟

1.3.2 Perils of Poorly Implemented Performance Management5分钟

1.3.3 Role of Training in Performance Management Strategy6分钟

1.3.4 Performance Management's Link to Strategy13分钟

4 个练习

Managing Employee Performance Overview30分钟

Performance Management Fundamentals30分钟

Strategy and Performance Management30分钟

Developing Performance Management Systems30分钟

周

周 2

完成时间为 4 小时

IMPLEMENTING PERFORMANCE MANAGEMENT SYSTEMS

In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.

完成时间为 4 小时

12 个视频（总计 78 分钟）

12 个视频

2.1.1 Behavior and Results: Aren't They Both Performance?6分钟

2.1.2 "Calculating" Performance8分钟

2.1.3 The Importance of Defining Performance5分钟

2.2.1 Traits, Behaviors, Results - What Is Important?7分钟

2.2.2 Performance-Task Skills vs Transferable Skills4分钟

2.2.3 Characteristics of Effective Performance Objectives13分钟

2.2.4 Developing Performance Standards6分钟

2.3.1 Are There Options When I am Measuring Performance6分钟

2.3.2 Why Use the Comparative Methods Approach?5分钟

2.3.3 Why Use the Absolute Methods Approach?3分钟

2.3.4 Why Use the Results Methods Approach?4分钟

2.3.5 Combo Method: Menu vs. Buffet5分钟

3 个练习

Defining Performance30分钟

Measuring Performance and Developing Objectives30分钟

Measuring Results and Behavior30分钟

周

周 3

完成时间为 4 小时

TOOLS FOR EFFECTIVE PERFORMANCE MANAGEMENT

In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.

完成时间为 4 小时

13 个视频（总计 99 分钟）, 2 个阅读材料, 4 个测验

13 个视频

3.1.1 Benefits and Purposes of Performance Reviews10分钟

3.1.2 Steps in Conducting an Effective Review15分钟

3.1.3 Components of a Review Form2分钟

3.1.4 Timing and Frequency of Reviews5分钟

3.1.5 Developing an Individual Development Plan4分钟

3.2.1 Components of Effective Feedback13分钟

3.2.2 What is Multi Rater Feedback?6分钟

3.2.3 Pros and Cons of Multirater Feedback8分钟

3.2.4 Costs of not Giving Feedback8分钟

3.3.1 Identifying Types of General Rating Errors7分钟

3.3.2 Rating Errors and Practical Impact5分钟

3.3.3 Training to Minimize Manager Bias In the Rating Process4分钟

3.3.4 Best Practices to Minimize Legal Exposure4分钟

2 个阅读材料

Performance Review TED Talk10分钟

NY Times Article on Giving Effective Feedback10分钟

4 个练习

Effective Reviews30分钟

Effective Feedback30分钟

Preventing Rater Bias30分钟

Tools for Effective Performance Management30分钟

周

周 4

完成时间为 4 小时

CREATING A POSITIVE PERFORMANCE CULTURE

You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.

完成时间为 4 小时

11 个视频（总计 87 分钟）

11 个视频

4.1.1 Role of Culture in Performance Management4分钟

4.1.2 What is Culture?6分钟

4.1.3 Fundamentals of Civility -The 3 R's6分钟

4.2.1 What is a Culture of Incivility?7分钟

4.2.2 Impact of Culture Incivility (Individuals & Teams)8分钟

4.2.3 Hard and Soft Costs of Incivility on Organizations7分钟

4.2.4 Culture's Impact on Performance Management6分钟

4.3.1 Building on Your Values and Strengths8分钟

4.3.2 Creating and Reinforcing Performance Norms and Values9分钟

4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices11分钟

4.3.4."Walk the Talk": Model the Behavior Where You Are11分钟

4 个练习

Role of Culture in the Organization30分钟

The High Cost of Incivility30分钟

Creating and Maintaining a Performance Management Culture30分钟

Creating a Positive Performance Culture30分钟

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来自MANAGING EMPLOYEE PERFORMANCE的热门评论

由 CC 提供Dec 4, 2021

Thank you Larry for the wonderful course and excellent, clear delivery of concepts with relevant examples which made the understanding very easy. Very useful course. Many many thanks.

由 HA 提供Jul 11, 2020

Thank you So Much Mr. Larry for conducting this course,Very knowledgeable and gained extensive knowledge, Completed the third part and going to enroll the next one.Many Thanks,

由 UJ 提供Oct 30, 2017

The course is very easy to understand and practical, the addition of civility in this model completes fundamentals for an effective performance management program in organisations.

由 KK 提供Jan 25, 2021

Great outline and demonstration of knowledge. This course is very interactive and teaches you several life lessons applicable to the HR Department and the organization as a whole.

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关于人力资源管理：如何管理员工专项课程

Do you have people reporting to you that need managing? Or perhaps you want to consider a career in human resources? Or freshen up your HR knowledge?

This specialization provides a robust introduction to the key principles, policies, and practices of human resource management. The specialization begins with a foundational course that considers alternative approaches to managing human resources, provides a background to the U.S. legal context in which employees are hired, fired, rewarded, and managed, and outlines the different reasons that people are motivated to work. The remaining three courses tackle three core areas that all managers should understand: hiring employees, evaluating their performance, and rewarding them. Throughout the courses, an accessible, scientific approach is embraced such that best practices and practical tips are informed by research, but presented in accessible, applied ways. Upon completing the specialization, learners will have a deeper understanding of what works in the workplace, including a toolkit of best practices for hiring, managing, and rewarding employees. The specialization will be valuable for managers and entrepreneurs taking on these responsibilities as well as anyone else interested in the fundamental principles of human resource management. The Capstone Project will provide an opportunity to apply this knowledge to a real situation, including your own organization or work unit if desired.

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